Petunjuk penghapusan data

BEZRO LUXE DRIVE PTE. LTD. (UEN 202243920N), trading as Bezro Luxe Drive, handles these requests. There is no delete button inside a booking or account. Send a written request, then we verify it is you and delete what we can.

1. Open Contact and choose the topic Data deletion, or email booking@bezro.vip with the subject “Data deletion request”.
2. Include the details in section 2. Send the request from the email address on the booking or account.
3. We match that email, mobile or booking reference to our records before anything is removed.
4. We reply to the same email when the request is finished, or if we must keep part of the record.

• Your full name.
• The email address used on the booking, quote or account.
• The mobile number, if you gave us one or messaged us on WhatsApp.
• Any booking or quotation reference.
• Whether the request covers a guest booking, a website account, a corporate account, a chauffeur or partner account, or a WhatsApp conversation.
• The platform that sent you here, if one did (for example WhatsApp or Meta).

We will ask for a booking reference or another identifier you already used with us if the first message does not match a record. We will not delete another person’s booking.

When the request matches you and no legal hold applies, we delete or anonymise:

• Website account profile details (name, email, mobile and saved passenger names) and the sign-in for that account.
• Enquiry and quotation messages that are not required as a legal or accounting record.
• Marketing preferences. A short suppression note can remain so a later campaign does not message you again by mistake.
• WhatsApp identifiers we stored for that conversation, where we can match them to you.
• Chauffeur or partner account access and contact details once the engagement has ended and licence, insurance, payout or dispute records no longer require them.

Live vehicle location is already removed when a trip is completed, cancelled or marked no-show, as described in the Privacy and PDPA policy.

Some records stay for the periods in the privacy notice, including:

• Bookings, invoices, refunds and ledgers for at least five years after the relevant year of assessment, the usual IRAS record period, and longer while a dispute or insurance claim is open.
• Material needed for a complaint, investigation or legal proceeding.
• A short note that a deletion request was received and how it was completed.

Where a booking record must stay, we remove fields that the accounting record does not need, such as special requests and optional passenger notes.

If you messaged us on WhatsApp, Meta Platforms also processes that chat under WhatsApp’s terms. Deleting data with us leaves Meta’s copy in place. You can delete the chat in WhatsApp, and you can use Meta’s own tools for a Facebook, Instagram or Meta account.

Card, WeChat Pay and Alipay payments are processed by Stripe. Card numbers are not stored on this server. Stripe keeps the payment record under its own notice for as long as its legal duties require.

We acknowledge the request and finish it, or explain what we must keep and why, within 30 days. That is the same period stated for PDPA access requests. If we need longer, we will tell you.

A named Data Protection Officer will be listed once appointed. Until then, use Contact or booking@bezro.vip. The published telephone is a general enquiries line. If we cannot resolve the request, you may contact the Personal Data Protection Commission at pdpc.gov.sg.